14. User Journey Mapping¶

Current Payment Process for AI SaaS Products on SingularityNET Marketplace

Discovery: The user locates an AI service on the SingularityNET Marketplace.
Selection: The user chooses the desired service and pricing plan.
Wallet Connection: The user connects their crypto wallet to the Marketplace.
Token Acquisition: If needed, the user acquires AGIX tokens.
Payment: The user authorizes the token transfer for the selected service.
Confirmation: The Marketplace confirms the payment.
Service Access: The user gains access to the AI service.
Usage: The user uses the AI service on the Marketplace.
Renewal/Termination: The user decides whether to continue or end the service.

Pain Points in the Current Process

Limited Payment Options: Payment is restricted to AGIX tokens, which may be challenging for users unfamiliar with cryptocurrency.
Multi-Step Process: Users must first acquire tokens, adding complexity for those less experienced with crypto transactions.
Centralized Platform Dependency: All transactions are handled via the SingularityNET Marketplace, limiting flexibility for service providers.
Lack of Recurring Payment Options: The process for subscription-based services requires manual renewal, lacking automation.
Limited Integration with Provider Platforms: Service providers have limited options for integrating payment features directly on their own sites.
Volatility Concerns: Fluctuations in AGIX token price can lead to unpredictable costs for users.
Transaction Delays: Blockchain confirmation times can delay access, especially when network traffic is high.

Opportunities for Improvement with New Payment Gateway

Decentralized Payment Collection: Service providers can process payments directly on their own platforms, offering more autonomy.
Multiple Token Support: Allowing payments in AGIX, ASI, and potentially other cryptocurrencies lowers entry barriers for a wider audience.
Fiat On-Ramp Integration: Users have the option to purchase tokens or pay directly with fiat, broadening accessibility.
Automated Subscription Handling: Smart contracts streamline subscription payments, allowing for easy, recurring transactions.
Customizable Integration: APIs and SDKs enable seamless and tailored payment integration on service providers’ platforms.
Improved User Interface: A more intuitive interface reduces steps, simplifying the payment process.
Enhanced Analytics: Service providers gain detailed insights into payment trends, supporting better pricing and service strategies.
Layer 2 Scaling Solutions: With Layer 2 technology, transaction times and fees are reduced, enhancing user experience.

Proposed User Journey with New Payment Gateway

Discovery: The user finds an AI service (either on the Marketplace or the provider's platform).
Selection: The user chooses the service and pricing plan.
Payment Initiation: The user clicks “Pay” on the provider’s platform.
Payment Options: The user selects their preferred payment method (AGIX, ASI, other crypto, or fiat).
One-Click Payment: The user confirms the transaction (or enters card details for fiat payments).
Instant Confirmation: Payment is processed and confirmed quickly.
Immediate Access: The user gains instant access to the AI service.
Continuous Usage: Subscription services are handled seamlessly without interruption.
Easy Management: The user can manage all subscriptions in one unified interface.

Empowerment of Service Providers: Providers can process payments directly, enhancing control over user experience and branding.
Increased Flexibility: The gateway supports various models, including one-time, subscription, and usage-based payments.
Broader Accessibility: Multiple payment methods cater to diverse user preferences, potentially increasing AI service adoption.
Enhanced User Experience: The streamlined process allows quicker access to services with fewer steps.
Detailed Analytics and Insights: Improved data on payment behaviors helps providers optimize pricing and services.
Scalability: Built to handle growing transaction volumes and adapt to future technology advancements.